Terms of service
Terms of Service
Last updated: August 27, 2026
These Terms of Service (“Terms”) govern your access to and use of the Number One Defender website and the purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms.
If you do not agree, do not use the Services.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission.
2. Products and Availability
All products are subject to availability. We reserve the right to modify, limit quantities, discontinue products, or cancel orders at any time without notice.
We have made every effort to display product details accurately. We do not guarantee that descriptions, images, or specifications are error-free.
3. Pricing and Payments
All prices are listed in U.S. dollars unless otherwise stated. Prices are subject to change without notice.
We reserve the right to correct pricing errors and cancel orders arising from such errors, even after payment has been processed. Payment must be received before orders are shipped.
4. Shipping and Delivery
- Shipping times are estimates only and are not guaranteed
- Title and risk of loss transfer to you once the order is delivered to the carrier
- We are not responsible for:
- Carrier delays
- Lost, stolen, or misdelivered packages after carrier acceptance
- Address errors provided by the customer
If tracking confirms delivery, the order is considered fulfilled.
5. Returns and Refunds
Every order is covered by our 45-Day Satisfaction Guarantee. If you are not satisfied for any reason, contact us within 45 days of delivery and we will issue a full refund to your original payment method. For most refunds, no return shipping is required.
Pre-orders may be cancelled for a full refund at any time before your order ships.
Full details, including how to request a refund and the limit of one refund per household, are set out in our Refund Policy. If these Terms and the Refund Policy ever differ, the Refund Policy controls.
6. Installation and Use Disclaimer
Products are designed for consumer self-installation.
You acknowledge and agree:
- Proper surface preparation and installation are the customer’s responsibility
- Improper installation, surface conditions, or misuse may result in product failure
- We are not responsible for damage caused by incorrect installation or use
Always follow provided instructions. Use of the product constitutes acceptance of all risks associated with installation and use.
7. Warranty Disclaimer
Except for the 45-Day Satisfaction Guarantee described in Section 5 and our Refund Policy, products are provided “as is” and “as available.”
To the fullest extent permitted by law:
- We disclaim all other warranties, express or implied
- Including implied warranties of merchantability, fitness for a particular purpose, and non-infringement
No oral or written advice creates any warranty beyond the 45-Day Satisfaction Guarantee.
8. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability shall not exceed the amount paid for the product
- We are not liable for:
- Indirect, incidental, punitive, or consequential damages
- Loss of use, profits, data, or property
- Personal injury arising from improper installation or misuse
Some jurisdictions do not allow certain limitations; in such cases, liability is limited to the fullest extent permitted.
9. Indemnification
You agree to indemnify and hold harmless Number One Defender from any claims, damages, losses, or expenses arising from:
- Your misuse of the product
- Improper installation
- Violation of these Terms
10. Intellectual Property
All content, designs, trademarks, logos, and materials are owned by Number One Defender and may not be used without permission.
11. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
Any dispute shall be brought exclusively in state or federal courts located in Texas, and you consent to such jurisdiction.
12. Changes to These Terms
We reserve the right to update or replace these Terms at any time. Changes take effect upon posting.