45-Day Satisfaction Guarantee

Last updated: August 27, 2026

We want the Number One Defender™ to work for you. If you're not satisfied for any reason, we'll make it right.

The guarantee. Every order is covered by a 45-day satisfaction guarantee, counted from the day your order is delivered. If the product doesn't fit your toilet, doesn't perform the way you expected, or you're simply not happy with it, contact us within 45 days of delivery and we'll issue a full refund of your order total, including any shipping charges you paid, to your original payment method.

No return shipping required. For most refunds, you do not need to ship anything back. We'll ask a few quick questions about your experience — and for fit-related issues, a photo of the product on or near your toilet seat — so we can keep improving our compatibility guidance. Then we'll process your refund. Please dispose of or recycle the product responsibly.

Defective or damaged items. If your product arrives damaged or develops a defect, contact us within the 45-day window. If we ask you to return the unit so we can inspect it, we'll provide a prepaid return shipping label at our expense.

Pre-orders. Pre-orders may be cancelled for a full refund at any time before your order ships. Once delivered, your 45-day guarantee window begins on the delivery date.

Limits. Limit of one refund request per household or shipping address, covering all units in that order. We reserve the right to refuse refunds in cases of abuse or fraud.

How to request a refund. Email support@numberonedefender.com with your order number and a brief description of the issue. Approved refunds are issued within 5 business days to your original payment method; your bank may take additional time to post the credit.