Shipping policy

Shipping Policy

Last updated: August 27, 2026

Where we ship. We currently ship within the United States only, including Alaska, Hawaii, and U.S. territories where our carriers deliver.

Pre-orders. The Number One Defender™ is currently available for pre-order. Your card is charged at checkout, and your order ships when production is complete. The current estimated ship window is shown on the product page and at checkout. If we expect to miss that window, we'll email you with the updated date, and you can cancel at any time before your order ships for a full refund.

In-stock orders. Once inventory is on hand, orders are processed within 1–2 business days (Monday through Friday, excluding U.S. holidays) and shipped by USPS or UPS. Estimated delivery times are shown at checkout and are estimates, not guarantees.

Tracking. As soon as your order ships, you'll receive an email with a tracking number. Tracking may take up to 24 hours to update after the carrier's first scan.

Address changes. If you need to change your shipping address, email us as soon as possible. We can update the address any time before the order ships; after that, changes depend on the carrier.

Lost, delayed, or damaged packages. If tracking shows your package as delivered but you can't find it, check with household members and neighbors and allow 24 hours, since carriers sometimes mark packages delivered early. If it still hasn't arrived, or arrives damaged, email us within 7 days and we'll work with the carrier to resolve it or send a replacement.

Questions. Email support@numberonedefender.com with your order number and we'll help.